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Post:Regional Manager (Visa Application Centre (VAC))
Location: Africa, Accra, Ghana
OPEN TO INTERNAL AND EXTERNAL CANDIDATES
Position Title:Regional Manager (Visa Application Centre (VAC))
– Africa Duty Station Classification Type of Appointment
Accra, Ghana Official, Grade UG* Special short-term, nine months with possibility of extension As soon as possible
Estimated Start Date Closing Date Reference Code
May 25, 2013 CFCV2013/07 (O) - EXT
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Please note that this CFCV is limited to internal candidates holding SST ungraded contracts. This is a request for CVs/ expression of interest for the position of Regional Manager (Visa Application Centre (VAC)) – Africa. Applications received from qualified female candidates are especially encouraged.
BACKGROUND:
Citizenship and Immigration Canada (CIC) have embarked on a major change programme designed to transform the way that it operates its visa application system. CIC is implementing a Global Visa Application Centre (VAC) Network, having awarded a seven year contract to a partnership between VFS Global (lead) and IOM (project partner). The VAC network will provide applicants with more convenient channels for visa submissions and improved access to enhanced administrative services, including capture of biometrics, all delivered in accordance with strict CIC performance benchmarks and privacy requirements. IOM's Immigration and Border Management (IBM) Division's ongoing work in improving migration management includes developing Immigration and Visa Support Solutions (IVSS)
for governments and migrants worldwide. Within the scope of this work, IOM already provides VAC services in over 15 countries. IOM operated VACs handle all of the timeconsuming administrative tasks of the visa application process and aim to ensure that only properly completed visa applications are submitted. Such outsourcing partnerships result in reduced costs and workloads for the Immigration Departments of Member States and faster visa processing times, as well as improved service standards for visa applicants. Perhaps most importantly, such partnerships enable immigration officers to make more informed decisions based on complete information, while focusing on their core function; making visa decisions, and not handling administrative tasks, while focusing on their core function; making visa decisions.
Context & Scope:
Reporting programmatically to the Global Programme Coordinator (Visa Application Centre) Network Canada and under the oversight of the IVSS Senior Specialist, and administratively to the Chief of Mission (CoM) in Accra, Ghana. The successful candidate is accountable and responsible for the effective day to day management of the VACs in their country and region. The position includes responsibility for ensuring the timely and cost-effective roll-out and go-live of the regional VAC network, ongoing operational management via the network of national client service staff in each VAC, financial oversight, as well as security, stakeholder relations, performance and client service management for his/her region. Countries of responsibility are as follows: Ghana, Senegal, Burkina Faso, Tanzania, Ivory Coast, Ethiopia, Niger, Mauritius, Guinea Conakry, Uganda, Ethiopia, Ethiopia (Note: Additional countries may be added).
Core Functions / Responsibilities:
1. Responsible for the effective management of day-to-day VAC activities - ensuring standardization, efficiency, transparency and excellent, international standard client service to applicants.
2. Develop and maintain excellent quality relationships with the lead project partner, VFS Global, relevant Canadian Diplomatic Missions and IOM CoM's and all staff under his/her management.
3. Maintain close liaison and coordination with key stakeholders.
4. Adhere to all requirements of the VFS Global Teaming Agreement, Project Partnership Agreement, Service Agreement, Non-Disclosure Agreement and Confidentiality Agreement.
5. Responsible for ensuring that applications meet VFS Global and CIC's requirements in terms of quality, schedules and security.
6. Responsible for ensuring VAC security to minimum operating security standards (MOSS).
7. Responsible for ensuring that VACs are staffed adequately as per the staffing guidelines.
8. Lead and develop team members. Ensure all team members receive the training and tools needed to perform their tasks as required. Responsible for overall employee management in terms of productivity, adherence to the Statement of Work and agreements with VFS Global, motivation, attrition, etc.
9. Prepare, analyze and use key management information to improve VAC operations.
10. Closely monitor and work within given budgets in consultation with the Global Programme Coordinator.
11. Identify and develop responses to risk, issues and opportunities as they arise and to escalate to the Global Programme Coordinator and VFS Global as appropriate.
12. Prepare and ensure timely reporting as required.
13. Perform such other duties as may be assigned.
Desirable Competencies: Behavioural
- takes responsibility and manages constructive criticism;
- works effectively with all clients and stakeholders;
- promotes continuous learning; communicates clearly;
- takes initiative and drives high levels of performance management;
- plans work, anticipates risks, and sets goals within area of responsibility;
- displays mastery of subject matter;
- contributes to a collegial team environment;
- creates a respectful office environment free of harassment and retaliation and promotes the prevention of sexual exploitation and abuse (PSEA);
- incorporates gender-related needs, perspectives and concerns and promotes equal gender participation; j) displays awareness of relevant technological solutions; k) works with internal and external stakeholders to meet resource needs of IOM. Technical
- effectively interfaces with government officials of appropriate level on matters related to substantive migration issues and the work of IOM;
- effectively applies knowledge of migration issues within organizational context;
- correctly frames migration issues within their regional, global, and political context. Desirable Qualifications and Experience
- completed advanced university degree in Business, Liberal Arts or a similar field from an accredited academic institution;
- five years professional experience (or seven years of experience for candidates with first level university degree), in regional project management, government liaison, immigration/visa related operations, management, service delivery;
- managerial experience (has had led teams of 5+ personnel;
- cross domain knowledge (client service, stakeholder relations, IT, finance);
- demonstrated skills in the use of the VFS Global software, knowledgeable of CIC visa requirements, VAC SoP's and able to train staff accordingly;
- understanding of visas and the Canadian visa application process. Languages Thorough knowledge of English and French.
NOTE: *The total remuneration package is USD 5,000 per month, all inclusive.
How to apply: Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by May 25, 2013 at the latest, referring to this advertisement. For further information, please refer to: http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-apply.html In order for an application to be considered valid, IOM only accepts online profiles duly filled in and submitted with a cover letter not more than one page specifying the motivation for applications. Only shortlisted candidates will be contacted. You can track the progress of your application in your personal application page in the IOM e-recruitment system.
Posting period: From 15.05.2013 to 05.25.2013 Requisition: CFCV 2013/07 (O) – Regional Manager (Visa Application Centre (VAC)) – Africa (UG) (54489224) Released Posting: CFCV 2013/07 (O) - Regional Manager (Visa Application Centre (VAC)) – Africa (UG) (54489225) Released
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Posted in: Regional Manager