MIS Support Officer-Vacancy,at-Advans SA,in-Accra,Ghana

Post:MIS Support Officer
Organization:Advans SA
Location:Accra,GhanaOpportunity Type: Job
About the Organization:
Advans SA is a Luxembourg-based venture capital investment company that was created in 2005. Advans
SA's mission is to build a network of financial institutions in developing and emerging countries offering loans, deposits and other standard financial services to MSMEs that have limited or no access to formal banking services.

Background:
Horus Development Finance (Horus) is a technical assistance provider working in the microfinance sector in emerging and developing countries. Horus created Advans with several major international development finance Institutions (EIB, KfW, FMO, AFD, IFC, CDC). The Horus MIS unit provides assistance services, like defining the MIS strategy, selecting key hardware components and software, providing implementation services, ensuring support and maintenance to local Advans MIS team, maintaining a common Advans model and ensuring its evolution according to the needs of the institutions of the Advans network.

About the Job:
Horus is seeking an MIS Support Officer for its support and maintenance unit. S/he will be responsible for providing technical support to clients within the organization's network of MFIs.

Tasks and Responsibilities:

•     Provide technical support and troubleshooting assistance for software products (banking software, reporting tools);
•     Answer incoming customer support calls and resolve customer issues;
•     Document customer support issues and resolutions in knowledge database;
•     Interpret and understand client’s requirements for new and existing functionalities;
•     Write, perform, and document test scenarios.

Qualifications:

•     Relevant degree in Information Technology/Management Information System;
•     Minimum 4 years’ experience in the financial, banking or insurance industry;
•     Verbal and written communication skills;
•     Technical troubleshooting skills;
•     Knowledge on databases (MySQL, Sybase) and SQL programming required;
•     Experience in accounting (accounting software such as Sage);
•     Fluency in English, French would be a plus.            

Posted: 06 Jun 2013
Closing Date: 31 Aug 2013

How to Apply:

http://www.microfinancegateway.org/p/site/m//template.rc/1.11.191130

Posted in: MIS Support Officer